Privacy Policy

Information We Collect

When you register an account or use our services, we collect personal information that you voluntarily provide. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification details required for verification and regulatory compliance.

We also collect financial information such as payment method details, deposit and withdrawal records, and transaction history to process payments securely. In addition, technical and usage data—including your IP address, browser type, device identifiers, pages visited, and session duration—is gathered automatically through standard web protocols.

How We Use Your Information

The information we collect allows us to create and manage your account, authenticate your identity, process deposits and withdrawals, and deliver the gaming services you request. It also helps us provide customer support, prevent fraudulent activity, and maintain a safe and fair gaming environment.

With your consent, we may use your contact details to send promotional offers, bonus notifications, and updates about new games or features that align with your preferences. We further analyse usage patterns to improve our platform, customise your experience, and meet legal and licensing obligations applicable in Canada.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share it with carefully selected service providers who perform essential functions on our behalf, such as payment processors, identity verification partners, customer support systems, and analytics services. These partners are contractually required to maintain confidentiality and use the data only for the purposes we authorise.

Disclosure may also occur when required by law, regulatory authorities, or licensing bodies, or to protect the rights, property, or safety of Peakbet Casino, our players, or the public. In the event of a corporate restructuring, merger, or acquisition, your information may be transferred as part of the overall business assets.

Cookies and Tracking Technologies

Our website and games use cookies, pixels, and similar tracking technologies to enhance functionality, remember your preferences, analyse traffic, and personalise content. These tools help us understand which features are most popular and how we can improve the overall player experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to access specific parts of the site or affect the performance of our games.

Data Security

We take the protection of your information seriously and implement industry-standard administrative, technical, and physical safeguards. These include encryption of sensitive data, secure servers, access controls, and regular security assessments designed to prevent unauthorised access, alteration, disclosure, or destruction of personal information.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security measures to address evolving threats.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and, in certain circumstances, ask for its deletion or portability. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting customer support.

To exercise these rights, simply reach out to our support team. We will respond to your request in accordance with applicable Canadian privacy laws and our internal procedures. We may need to verify your identity before fulfilling certain requests.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns regarding our privacy practices, please contact our customer support team, who will be happy to assist you.